This Refund Policy applies to all paid services you purchase on Mystic Oracle ("the platform", "we", "us" or "our") and forms part of our Terms of Service. Please read it carefully before making a purchase. If you have any questions, feel free to reach out via the contact details at the end of this policy.

1. Scope

This policy covers all paid digital content and services on the platform, including but not limited to membership subscriptions (Premium / VIP, billed monthly or yearly) and AI in-depth reading reports.
Prices are shown in the currency and amount displayed at checkout. Payments are processed by our third-party payment provider, Creem.

2. Cancelling a Subscription vs. Requesting a Refund

Cancelling: you can cancel your subscription at any time from the membership page. After cancellation, auto-renewal stops and your membership benefits remain active until the end of the paid billing period — they do not end immediately.
Refunding: a refund returns money you have already paid, subject to the eligibility rules in Section 3.
If you simply want to stop future charges, cancelling your subscription is enough — no refund request needed.

3. Refund Eligibility

14-day refund guarantee: within 14 days of purchase, if you have not substantially used the paid benefits (for example, you have not used member-only AI in-depth readings or report exports), you may request a full refund.
Orders where paid benefits have been substantially used are generally non-refundable. However, you remain entitled to a full or partial refund if:
- A technical failure on our side prevented the paid service from working properly and we could not fix it within a reasonable time;
- You were double-charged or charged in error;
- A refund is otherwise required by applicable law.
Renewal charges: if you have not used any paid benefits in the new billing period, you may request a refund of that renewal charge within 14 days of the charge date.

4. EU Right of Withdrawal

If you are in the European Union or European Economic Area, you generally have a 14-day right of withdrawal from the date of purchase under the Consumer Rights Directive.
Please note: by starting to use digital content or services immediately after purchase (such as generating an AI reading right away), you expressly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal for the portion already performed. Any unperformed portion is unaffected.

5. How to Request a Refund

Submit your refund request with your order number and the email address used at purchase:

Email: contact@5233.net
Suggested subject line: "Refund Request"
Please include: order number, purchase email, and reason for the refund

We will review your request and respond within 7 business days.
Approved refunds are returned to your original payment method, typically arriving within 5–10 business days (actual timing depends on your card issuer or payment provider).
Once a refund is issued, the corresponding membership benefits end immediately.

6. About Chargebacks

If you have any concerns about a charge, please contact us first using the details in this policy rather than filing a chargeback with your card issuer. Most issues can be resolved quickly through direct communication.
For bad-faith chargebacks filed without contacting us, we reserve the right to suspend the associated account and pursue available legal remedies.

7. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Refund requests are governed by the policy version in effect at the time of purchase.